Will you be our new employee for our Customer Support team in Wageningen?
As a Customer Support Representative, you will be responsible for providing first line support to our customers. You will be the first point of contact for technical questions, problems and requests from customers. You will also be responsible for recording and tracking customer interactions and resolving issues according to established procedures.
Responsibilities
- Respond to incoming phone calls, emails and tickets from customers
- Identify, diagnose and resolve customer technical issues
- Record customer interactions and track incidents in the ticketing system
- Collaborate with internal teams to resolve complex issues and coordinate escalations as needed
- Proactively communicate with customers on incident progress and resolutions
- Contribute to improving internal processes and documentation
Requirements
- MBO+/HBO working and thinking level in a relevant field
- Excellent communication skills, both verbal and written
- Technical knowledge of ICT systems, networks and software applications
- Experience with customer service or technical support is a plus
- Knowledge of the mental health and/or youth care sector is a plus
- Problem-solving ability and the ability to work under pressure
- Team player with a positive and proactive attitude
What we offer
- A dynamic working environment with opportunities for personal and professional growth
- A pleasant working atmosphere with motivated colleagues
- A small team dedicated to a product and its users
- Salary: €2,300.00 - €2,850.00 per month
- Excellent fringe benefits and amenities
Who we are
CRS is a software company for the mental health and social domain (Youth Care and WMO). With our team of professionals we daily support Institutions and Practices with products such as an Electronic Patient Dossier (EPD) and a Client Portal.
CRS is part of Health Cloud Initiative, a company that develops software for healthcare professionals with the mission of improving healthcare in the Netherlands. We do this with software that supports healthcare providers and helps them provide better care. This makes healthcare providers happy and patients better.
To apply,
Please email your application with CV and motivation to vacature@crs-software.nl. For more information, please contact Chris-Jan van Schendel (Branch Manager) at telephone number 06- 15290792.